Call Center Excellence: A Complete Communication System for Every Customer Scenario (+ AI Practice) High-volume calls, strict KPIs, and customers who bring their full emotions to the line — call center work is one of… Call Center Excellence: A Complete Communication System for Every Customer Scenario (+ AI Practice)
The Workplace Negotiation Playbook: Get Raises, Resources, and Realistic Timelines (+ AI Practice) Most careers stall not because of code quality or hard work—but because we avoid negotiating: money, scope, timelines, headcount, vendors, or offers.… The Workplace Negotiation Playbook: Get Raises, Resources, and Realistic Timelines (+ AI Practice)
Meeting Mastery for Engineers: Run Stand‑ups, Demos, and Retros That Actually Ship Most teams don’t need more meetings — they need better ones. Here’s a practical system to turn your recurring meetings into a force… Meeting Mastery for Engineers: Run Stand‑ups, Demos, and Retros That Actually Ship (+ AI Practice)
Own It, Fix It, Grow: The Modern Playbook for Owning Mistakes at Work (+ AI Practice) Trust at work isn’t built by pretending you’re perfect. It’s built by how you respond when things go wrong.… Own It, Fix It, Grow: The Modern Playbook for Owning Mistakes at Work (+ AI Practice)
From Jargon to Clarity: Communicating Technical Concepts to Non‑Technical Stakeholders (+ AI Practice) Product & Exec Communication Practice with AI 20–30 min drills In this guide: The translation mindset and a simple exec-ready structure Make… From Jargon to Clarity: Communicating Technical Concepts to Non‑Technical Stakeholders (+ AI Practice)
HR Compliance • Practical Scripts The HR Playbook for High‑Stakes Conversations: Investigations, Discipline, and Compliance (+ AI Practice) Reduce risk, protect people, and coach managers with clear steps, ready-to-use scripts, and realistic AI rehearsals. If… The HR Playbook for High‑Stakes Conversations: Investigations, Discipline, and Compliance (+ AI Practice)
Psychological Safety Build Psychological Safety at Work: Speak Up, Give Feedback, and Learn Fast (+ AI Practice) A practical, meeting-by-meeting playbook to turn fear into candor, conflict into clarity, and mistakes into momentum. 12–15 min… Build Psychological Safety at Work: Speak Up, Give Feedback, and Learn Fast (+ AI Practice)
Manager & IC Playbook Delegation Mastery for Engineers and Managers: Turn Chaos into Clarity, Capacity, and Career Growth (+ AI Practice) 10–12 min read Practical systems, scripts, and AI role-plays If your calendar is a… Delegation Mastery for Engineers and Managers: Turn Chaos into Clarity, Capacity, and Career Growth (+ AI Practice)
Beyond the Code: 12 Essential Conversations Every Software Developer Should Master (+ AI Practice) The hardest problems in software aren’t always in the codebase — they’re in the conversations. From saying “I don’t know” in… Beyond the Code: 12 Essential Conversations Every Software Developer Should Master (+ AI Practice)
Your First Software Project: 9 Critical Conversations Every Non‑Technical Founder Must Nail (+ AI Rehearsals) If you’re not a developer but you’re hiring a dev shop or a freelancer to build your idea, your success… Your First Software Project: 9 Critical Conversations Every Non‑Technical Founder Must Nail (+ AI Rehearsals)